Effective August 5, 2026. NexGen IT Solutions may update this page. Material changes will be reflected in the effective date above.

The short version

We collect the information you type into our forms so we can reply to you and send you the resource you asked for. We do not sell it. We do not rent it. We do not share your phone number or SMS consent with anyone for marketing, ever. If you want your information deleted, email us and we will delete it.

The rest of this page explains the same thing in more detail.

Who this policy covers

This policy covers NexGen IT Solutions and this website. It describes how we handle information from website visitors and prospective clients.

It does not govern data we process on behalf of a client under a service agreement. If we manage your systems, our handling of your data is governed by that agreement and, where protected health information is involved, by a signed Business Associate Agreement. Those documents control, not this page.

Information we collect

Information you give us. When you submit a form on this site we collect your name, email address, phone number, company name, industry, approximate number of employees, which resource you requested, and anything you type into a free-text field.

Information collected automatically. Our host records standard server logs, including IP address, browser type, pages requested, and timestamps. These are used for security and troubleshooting.

What we do not collect. We do not ask for payment card numbers, Social Security numbers, or health information through this website. Please do not send those through a web form.

How we use it

To reply to your enquiry and, if you asked for one, to send you the requested checklist or template
To send one short follow-up email asking whether the resource was useful
To schedule and prepare for a call you booked
To keep the site secure and working
To meet legal or regulatory obligations

We do not use your information to build advertising profiles, and we do not run behavioural advertising on this site.

SMS and text messaging

This section explains how our SMS program handles mobile numbers and messaging consent. Msg and data rates may apply. Msg & data rates may apply. Message frequency varies. Text HELP for help. Text STOP to opt out. You must be 18+ to participate.

Consent is opt-in and optional. You are never required to agree to receive text messages in order to request a resource, book a call, or become a client. Consent is not a condition of any purchase.
What we send. If you opt in, we may text you about setting up a fit call, scheduling, or following up on a resource you requested or work in progress.
We do not share your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party, except with subprocessors acting on our behalf strictly to deliver the messages you asked for.
Message frequency varies. We do not send recurring marketing campaigns by text.
Message and data rates may apply. Charges depend on your mobile carrier and plan.
How to stop. Text STOP to any message to opt out, or reply STOP to unsubscribe. You will receive one confirmation and then no further messages. Text HELP for help, or reply HELP for assistance, or contact us using the details below.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Age restriction. You must be 18+ to participate. You must be 18 years of age or older to consent to receive text messages from us.
Supported carriers. Messaging is supported on major United States carriers. Carrier support can change and is not guaranteed.

The same disclosures appear in the SMS messaging program section of our Terms of Service.

Who we share information with

We share information only with service providers that help us operate, and only to the extent they need it:

Our CRM, email and scheduling platform, which stores form submissions and sends the emails and calendar invitations you request
Our website host, which serves these pages and keeps server logs
Google Fonts, which serves the typeface used on this site. Loading a font transmits your IP address to Google. If you would prefer we self-host the font instead, tell us and we will.

We may also disclose information if legally required, or to protect our rights, safety, or property. We do not sell personal information, and we do not share it for cross-context behavioural advertising.

Cookies

This site sets no advertising or analytics cookies of its own. The embedded form and booking calendar are served by our CRM provider and may set cookies necessary for those tools to function, for example to remember a partially completed form. You can block cookies in your browser, though the embedded form may stop working if you do.

How long we keep it

We keep enquiry and resource-request records for as long as needed to follow up and to keep an accurate business record, and then delete or anonymise them. You can ask us to delete your information sooner at any time.

Your choices

Email. Every email we send includes an unsubscribe link.
Text messages. Reply STOP.
Access, correction and deletion. Email us and we will confirm what we hold about you, correct it, or delete it. We will not charge you and we will not make it difficult.

Depending on where you live you may have additional statutory rights. We will honour a reasonable request regardless of whether a specific statute applies to you.

Security

We use multi-factor authentication, encryption in transit, access controls, and monitored endpoint protection on the systems we use to run this business. No method of transmission or storage is completely secure, and we will not claim otherwise.

Children

This site is intended for businesses. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information, contact us and we will delete it.

Contact us

Questions about this page can go to info@nexgenitsolutions.net or (810) 420-8737. NexGen IT Solutions is based in Burton, Michigan and serves businesses across the state.

Privacy Policy