Four plans. One flat monthly rate once we know your environment.

Pricing depends on your user count, how many servers you run, whether you carry compliance obligations, and how much cleanup a previous provider left behind. Quoting from a website form without knowing those things produces a number that changes later, which is exactly the experience we are trying to avoid being.

What we will commit to: once quoted, the monthly rate is flat. Projects like migrations, cabling, and hardware are quoted separately and in advance. You will never get a variable invoice.

Pro. It is the first tier with unlimited onsite support and real backup with verified restores, which together cover the two things that actually cause businesses lasting damage. Remote Only and Growth work well for offices with simple, cloud-based setups. Elite is where medical, dental, tax, and legal practices usually land because of the compliance and after-hours components.

Yes, and we would rather be blunt about it than blur it. Standard coverage on every plan is Monday to Friday, 9:00a to 5:00p ET. After-hours support and 24/7 priority incident response are included with Elite only. Clients on other plans can reach us outside those hours for a genuine emergency, billed at our after-hours rate.

If your operation cannot tolerate waiting until 9:00 a.m., Elite is the honest recommendation rather than an upsell.

Below five users the fixed cost of a proper security stack, backup infrastructure, and documentation does not divide into a rate that makes sense for either of us. Offices under five people are better served by a break-fix provider, and we are happy to name a few good ones.

Any person with a login to your systems. Shared workstations without individual accounts, like a front-desk terminal or a clinical station, are counted as devices instead. We map this precisely in the quote so there is no ambiguity when the first invoice arrives.

Any time, effective the next billing cycle, and it is a common path. Plenty of clients start on Growth and move to Pro once they have watched a restore test succeed and decided they want that on their own systems. Moving down is also possible at renewal.

Yes, and you get the number before you sign. Onboarding covers documentation, agent deployment, security baseline configuration, and remediation of critical findings. It is a one-time fee sized to your environment, never discovered afterward.

Thirty days notice after the initial term, and we hand over your documentation, network diagrams, license register, admin credentials, and recovery runbooks. We do not hold environments hostage.