TOTAL IT Plans for Michigan Businesses (Security-First + Fast Support)
Built for teams that can’t afford downtime. Medical, legal, accounting/tax, any business handling sensitive data, etc.
Plans at a Glance
Remote Only (Baseline)
Unlimited remote support during business hours
Endpoint monitoring + patching
AV/EDR baseline protection
Basic Microsoft 365 support
Best for: businesses that do not have location/ primarily work from home
Growth (Hardening Baseline)
Everything in Remote Only
Network hardening baseline (firewall/Wi‑Fi/remote access standards)
Email hardening baseline (anti-phishing + spoofing protections)
Security awareness + policy guidance
Best for: orgs that want stronger security but don’t need onsite included
Pro (Standard)
Everything in Growth
Unlimited onsite support included (Michigan/ Surrounding States)
Backup monitoring + recovery readiness checks
Vendor coordination (line-of-business apps) without finger-pointing
Best for: teams that can’t afford downtime and want onsite coverage included
Elite (Pro + Advanced Access + After-Hours)
Everything in Pro
After-hours support (nights/weekends best-effort/as-needed)
Managed MFA + PAM + password manager (Elite-only bundle)
Dark web monitoring / access reviews
Best for: higher-risk orgs, compliance pressure, or teams needing after-hours coverage
What’s included (by plan)
Identity & Access
MFA baseline + sign-in controls
Account lifecycle (joiner/mover/leaver) hygiene
Elite adds: managed MFA + PAM + password manager
Email & Phishing Defense
Anti-phishing policies + safer mail flow
Spoofing protection (SPF/DKIM/DMARC guidance + rollout)
Growth+ includes email hardening as a standard baseline
Endpoint Security (PCs/Laptops)
Patch management (OS + common 3rd-party)
AV/EDR + device monitoring
Encryption + security baselines (where applicable)nd monitored so one device doesn't become the entry point.
Network security
Secure remote access + firewall standards
Wi‑Fi and network segmentation best practices
Growth+ includes network hardening as a baseline
Backup and recovery readiness
Backup monitoring + failure alerting
Restore testing / recovery readiness checks
Pro+ recommended for orgs that can’t afford downtime
Monitoring and incident response
Proactive monitoring + alerting
Incident triage + containment guidance
Clear documentation + next steps after issues
Super Simple 4 Step Process
Fit Call
Assessment
Hardening + rollout
Ongoing management
Ready to get started?
Common Problems we fix
MFA Issues
MFA is inconsistent, users get locked out, and policies aren’t enforced.
Phishing and Account Scares
Phishing keeps getting through, and mailbox compromises are a constant risk.
No Updates
Devices fall behind on patching and nobody can prove what’s compliant.
Admin Control
Too many admins, shared accounts, and former users still have access.
Remote Access Control
Remote access exists, but nobody can clearly explain how it’s secured.
Backup Management
Backups “exist,” but restores aren’t tested and recovery time is a mystery.
What we manage inside Businesses across Michigan
End-user support, endpoints, M365, network, vendor coordination, backup monitoring, onsite (Pro+), after-hours (Elite).
Looking for something specific? See Managed IT Services and Microsoft 365 Security.
Frequently Asked Questions
Answers To Commonly Questions
What IT services does NexGen IT Solutions provide?
We provide managed IT and cybersecurity services including help desk support, proactive monitoring, patch management, endpoint protection, Microsoft 365 management and security hardening, network support (firewall/Wi‑Fi/switching), backup and recovery readiness, and onsite support when needed. Our focus is simple: reduce downtime, reduce risk, and keep your team productive.
How can your services help my business stay compliant?
We help you implement practical security controls and documentation that support common compliance requirements (HIPAA, PCI-DSS, and similar standards). That includes identity and email security, device protection, backup readiness, and policy/user guidance. We’ll also coordinate with your vendors as needed so your environment is secure and supportable.
What industries do you specialize in?
We work with a wide range of organizations, and we’re a strong fit for teams that handle sensitive data or can’t afford downtime, especially medical/dental, legal, and accounting/tax. If you’re not in those industries, no problem—our process and security standards still apply.
How do we get started?
Start with a 15‑minute fit call. If we’re a match, we’ll schedule an assessment, identify the highest-impact improvements, and provide clear options for next steps.
Can you clean up and organize my network or server closet?
Absolutely. Our Low Voltage & Network Cleanup service ensures your cabling and infrastructure are clean, labeled, and optimized—improving performance, airflow, and overall reliability.
Do you offer VOIP services?
Yes. We provide business VoIP systems that are reliable, scalable, and secure with features like call routing, voicemail-to-email, mobile apps, and optional call recording. We’ll help you choose the right setup and make sure it’s configured to support your operational and compliance needs.
What makes NexGen IT Solutions different from other providers?
We’re fast, transparent, and personal. You work with experienced technicians, not a helpdesk queue, and we focus on fixing root causes, not just closing tickets. Expect clear communication, practical recommendations, and a security-first approach designed to reduce risk and downtime.
How do we get started?
Yes. We support remote users and multi-location environments, and we can provide onsite support when needed depending on the plan and location.
Service Areas
No Office Available
Genesee County
Oakland County
Shiawassee County
Lapeer County
Arenac County
Bay County