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Frequently Asked Questions
Answers To Commonly Questions
What IT services does NexGen IT Solutions provide?
We provide managed IT and cybersecurity services including help desk support, proactive monitoring, patch management, endpoint protection, Microsoft 365 management and security hardening, network support (firewall/Wi‑Fi/switching), backup and recovery readiness, and onsite support when needed. Our focus is simple: reduce downtime, reduce risk, and keep your team productive.
How can your services help my business stay compliant?
We help you implement practical security controls and documentation that support common compliance requirements (HIPAA, PCI-DSS, and similar standards). That includes identity and email security, device protection, backup readiness, and policy/user guidance. We’ll also coordinate with your vendors as needed so your environment is secure and supportable.
What industries do you specialize in?
We work with a wide range of organizations, and we’re a strong fit for teams that handle sensitive data or can’t afford downtime, especially medical/dental, legal, and accounting/tax. If you’re not in those industries, no problem—our process and security standards still apply.
How do we get started?
Start with a 15‑minute fit call. If we’re a match, we’ll schedule an assessment, identify the highest-impact improvements, and provide clear options for next steps.
Can you clean up and organize my network or server closet?
Absolutely. Our Low Voltage & Network Cleanup service ensures your cabling and infrastructure are clean, labeled, and optimized—improving performance, airflow, and overall reliability.
Do you offer VOIP services?
Yes. We provide business VoIP systems that are reliable, scalable, and secure with features like call routing, voicemail-to-email, mobile apps, and optional call recording. We’ll help you choose the right setup and make sure it’s configured to support your operational and compliance needs.
What makes NexGen IT Solutions different from other providers?
We’re fast, transparent, and personal. You work with experienced technicians, not a helpdesk queue, and we focus on fixing root causes, not just closing tickets. Expect clear communication, practical recommendations, and a security-first approach designed to reduce risk and downtime.
How do we get started?
Yes. We support remote users and multi-location environments, and we can provide onsite support when needed depending on the plan and location.
Service Areas
No Office Available
Genesee County
Oakland County
Shiawassee County
Lapeer County
Arenac County
Bay County